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What is SASE and why is MFA is no longer enough?

I used to think - and tell our clients - that multi-factor authentication (MFA) would be all they'd need to keep threat...

IT Support

Solved: The configuration for your iPad/iPhone could not be downloaded. Invalid profile.

How to get past the "The configuration for your iPad could not be downloaded from [Company Name.] Invalid Profile." error.

IT Support

What's the best project management platform for architects?

Recently, a few architecture clients have asked me which project management platform they should use, so I think...

IT Support

Working with zips crashes Windows File Explorer

CS4 causes File Explorer to crash when manipulating ZIP files

IT Support

Zoom: female voice says “Trial Version”

We received this interesting support request a few months ago:When I speak on a Zoom video call, no one can hear...

IT Support

Fortigate site-to-site VPN connects but no traffic passes

A possible solution if your Fortigate site-to-site VPN connects but passes no traffic

IT Support

New default Aptos font in Word breaks printing via "Adobe PDF" printer

Acrobat can't handle Word's new Aptos font.

IT Support

Add a new domain as an alias to all of your Microsoft 365 accounts

IT Support

Reduced-fee IT support for in-need not-for-profits

I'd like to try an experiment. I'd like to offer our IT support services for a greatly reduced fee to not-for-profits...

IT Support

"I like it, but can I have it for less?"

Low rates are the source of poor service.

IT Support

Should I extend the warranty on my PCs?

Sometimes, our clients want to know my opinion on whether they should renew, so I thought I'd put my thoughts in writing.

IT Support

Why can't I delete desktop icons?

While on its face, it would seem that one should be able to delete whatever one wants on their desktop, it's not that...

IT Support

The Hidden Cost of Cheap IT Support: Why Skimping Leads to Poor Service

Cutting costs wherever possible can be an appealing strategy, but when it comes to IT support, going for the cheapest ...

IT Support

The advantages of architecture-focused IT support

Architects have a lot to consider when choosing an IT support provider

IT Support

The importance of inventorying PCs: or, how I learned to love asset management

There was a time that most of our clients were small enough that we could roughly remember who had which PC. And, when ...

IT Support

What you should look for in a managed IT provider

When choosing an MSP (Managed Service Provider) for your small business, there are several factors you should consider...

IT Support

We have a guy

I've been doing a lot of cold calling recently and a response I often get is, "We don't need IT support; we have a guy who

IT Support

What place does IT support have when everything is in the cloud?

Although cloud computing has made it easier for small businesses to store and access their data, they still need IT support

IT Support

Benefits of IT Support for Small Businesses

If you are a small business owner, you know how important technology is to your daily operations.

IT Support

Solved: The namespace cannot be queried. The RPC server is unavailable.

When setting up DFS for a client this weekend, I was met with this error...

IT Support

Please remove Zoom; we don't use it

Just uninstall the software! That's what we requested!

IT Support

OneDrive: the difference between Direct Access vs Link Sharing

The difference between sharing a OneDrive link and giving someone Direct Access is that sharing a link is like publishing

IT Support

What problem are you trying to solve?

Too often, the people we want to help come to us with solutions, not problems.

Innovative Technologies

Windows or macOS?

As much as I love my MacBook, here are two compelling reasons why they're the wrong solution for small businesses.

IT Support

Autodesk products: Qt platform plugin could be initialized

C'mon, Autodesk, let us automate hotfixes already!

IT Support

"Why do you call our staff 'users?'"

"Why do you call our staff 'users?' They're actual people; they're our employees."

IT Support

Why can't everything just work?

More often than not, your IT provider isn't breaking things. (Though sometimes we do. 🥹)

IT Support

What we were up to in June

Hands down, the highlight of June was helping a client move away from their unreliable on-site phone system to a cloud-...

IT Support

What we were up to in May

The highlight of May had to be transitioning one of our law firm clients off of their Windows server and into a ...

IT Support

What we were up to in April

This month, Qore became AIA DC affiliate members! We love helping architects so much, that we joined the AIA DC and its ...

IT Support

Hire internal IT or outsource?

As the owner of a managed services provider (MSP,) I’ve witnessed many small business owners weigh this question.

IT Support

How to correctly handle mailboxes of departing staff members

Managing the IT-side of staff departures is an unavoidable part of our job, and in every case, we're asked to forward...

IT Support

Protip: vendor-specific email addresses

How to avoid spam and identify email address harvesters

IT Support

Revit Server: "This operation could not be completed. Please try again."

Yesterday, I installed Revit Server 2021 for a client, but when they tried to open the server, they got...

IT Support

Get Time Matters icons in Acrobat DC

If you're a Time Matters user, you know how helpful it is to have the TM Open and TM Save icons in Acrobat!

IT Support

Connect to your work computer

Here's how you securely remote into your work computer

IT Support

Connect to your work computer: create a QR code/key pair

The first step to getting you remoted into your work computer

IT Support

Set up my remote work PC

IT Support

Azure Agent replaces NPS certificate

IT Support

Manage Windows 10 Startup Apps start-up status

Innovative Technologies

Move Google Chrome profiles to a new computer

Innovative Technologies

Save money on Azure Reserved Instances

IT Support

How Microsoft software generates users’ initials

Outlook uses a different algorithm from Teams!

IT Support

PowerShell: Could not create SSL/TLS secure channel

How to fix "Could not create SSL/TLS secure channel" with a registry edit

IT Support

Find your SharePoint libraries in macOS

In Windows, when you visit an SPO site then click Sync, the OneDrive app syncs the library

IT Support

How to get OneDrive out of a sync loop

Today, we got a desperate call from a client who, despite verifying that AutoSave was turned on in Word, had lost ...

Innovative Technologies

Set up your new, work-from-home Windows 10 Home PC

Congratulations on the purchase of your new computer! Let’s get you set up so you can work from home. This guide assumes...

IT Support

Get Outlook for Mac to open iCal invitations

You might find that when you open calendar invitations in Outlook on your Mac, the Calendar app opens instead of Outlook...

IT Support

Azure Migrate: The ASR cannot be registered due to an internal error.

When migrating one of clients’ servers to Azure using Azure Migrate, w...

IT Support

HP printers: An install operation took too long to execute

HP makes incredibly good printers and incredibly bad printer software...

IT Support

Trusted IP addresses ignored in Azure CA policies

We have a client who has a line of business app that syncs its content...

IT Support

“Other user” option missing from Azure AD-joined PC login screen

While working on an issue yesterday, I disconnected a client’s PC from...

IT Support

Microsoft Teams missing for new users

Today, we found that a new user at a client didn’t have Teams on their...

IT Security

Find the source of a locked-out account

Netwrix wrote this cool PowerShell script that reveals the source of locked-out AD accounts, but there’s an error in ...

IT Support

OneDrive files stuck in Sync Pending

On two occasions now, we’ve seen cases where files in OneDrive aren’t syncing (Status: Sync Pending,) and as a result...

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Our Blog

Featured Articles

Reduced-fee IT support for in-need not-for-profits

Windows or macOS?

Autodesk products: Qt platform plugin could be initialized

"Why do you call our staff 'users?'"

Why can't everything just work?

All Articles

What is SASE and why is MFA is no longer enough?

Solved: The configuration for your iPad/iPhone could not be downloaded. Invalid profile.

What's the best project management platform for architects?

Working with zips crashes Windows File Explorer

Zoom: female voice says “Trial Version”

Fortigate site-to-site VPN connects but no traffic passes

New default Aptos font in Word breaks printing via "Adobe PDF" printer

Add a new domain as an alias to all of your Microsoft 365 accounts

Reduced-fee IT support for in-need not-for-profits

"I like it, but can I have it for less?"

Should I extend the warranty on my PCs?

Why can't I delete desktop icons?

The Hidden Cost of Cheap IT Support: Why Skimping Leads to Poor Service

The advantages of architecture-focused IT support

The importance of inventorying PCs: or, how I learned to love asset management

What you should look for in a managed IT provider

We have a guy

What place does IT support have when everything is in the cloud?

Benefits of IT Support for Small Businesses

Solved: The namespace cannot be queried. The RPC server is unavailable.

Please remove Zoom; we don't use it

OneDrive: the difference between Direct Access vs Link Sharing

What problem are you trying to solve?

Windows or macOS?

Autodesk products: Qt platform plugin could be initialized

"Why do you call our staff 'users?'"

Why can't everything just work?

What we were up to in June

What we were up to in May

What we were up to in April

Hire internal IT or outsource?

How to correctly handle mailboxes of departing staff members

Protip: vendor-specific email addresses

Revit Server: "This operation could not be completed. Please try again."

Get Time Matters icons in Acrobat DC

Connect to your work computer

Connect to your work computer: create a QR code/key pair

Set up my remote work PC

Azure Agent replaces NPS certificate

Manage Windows 10 Startup Apps start-up status

Move Google Chrome profiles to a new computer

Save money on Azure Reserved Instances

How Microsoft software generates users’ initials

PowerShell: Could not create SSL/TLS secure channel

Find your SharePoint libraries in macOS

How to get OneDrive out of a sync loop

Set up your new, work-from-home Windows 10 Home PC

Get Outlook for Mac to open iCal invitations

Azure Migrate: The ASR cannot be registered due to an internal error.

HP printers: An install operation took too long to execute

Trusted IP addresses ignored in Azure CA policies

“Other user” option missing from Azure AD-joined PC login screen

Microsoft Teams missing for new users

Find the source of a locked-out account

OneDrive files stuck in Sync Pending

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